> ## Documentation Index > Fetch the complete documentation index at: https://docs.talqui.chat/llms.txt > Use this file to discover all available pages before exploring further. # Create operator shortcut > Creates a shortcut for the requesting operator. Unlike the endpoint this replaces, it is a plain create rather than an upsert keyed on the shortcut name — a name already in use is reported as a conflict instead of silently overwriting the existing shortcut. ## OpenAPI ````yaml /api/services-api.yaml post /v1/tenants/{tenantID}/operators/shortcuts openapi: 3.0.3 info: description: >- Talqui is an omnichannel customer service platform that unifies conversations from WhatsApp, Instagram, Telegram, and many other channels into a single attendant panel, alongside a broader ecosystem of plugins and integrations. This API gives developers programmatic access to Talqui's services layer, exposing the operations needed to read and manage tenants, conversations, plugins, and related resources that power that platform. Authentication is available on behalf of an Operator (the default for this API), a Plugin Connection, or a Plugin — see the [Talqui authentication guide](https://docs.talqui.chat/guides/introduction/authentication/) for how each token is obtained and when to use it. Need help or have questions not covered here? Reach out to support@talqui.com. license: name: ISC url: https://opensource.org/license/isc-license-txt title: Talqui - Services API version: 0.65.0 servers: - description: Production url: https://services-api.talqui.chat security: [] tags: - name: Tenants - name: Settings - name: Analytics - name: Campaigns - name: Campaigns models - name: Contacts - name: Handoff links - name: Inboxes - name: Messages - name: Notifications - name: Sessions - name: Operators - name: Plugins - name: Setup - name: Uploads paths: /v1/tenants/{tenantID}/operators/shortcuts: post: tags: - Operators summary: Create operator shortcut description: >- Creates a shortcut for the requesting operator. Unlike the endpoint this replaces, it is a plain create rather than an upsert keyed on the shortcut name — a name already in use is reported as a conflict instead of silently overwriting the existing shortcut. operationId: CreateOperatorShortcutController parameters: - in: path name: tenantID required: true schema: type: string requestBody: content: application/json: schema: properties: shortcutBang: description: >- Free-form shortcut name, 1-64 chars. Trimmed and lowercased, and a leading "!" is accepted and stripped, so "!Boas Vindas" is stored as "boas vindas". type: string shortcutContents: description: Ordered content blocks; dispatch order matches array order. items: oneOf: - properties: contentKey: enum: - text type: string contentValue: description: Markdown text block in the Talqui message format maxLength: 5000 minLength: 1 type: string required: - contentKey - contentValue type: object - properties: contentKey: enum: - file - image - video - document type: string contentValue: properties: address: description: >- Public storage URL returned by the signed-upload endpoint. format: uri type: string caption: description: >- Optional caption dispatched alongside the file. maxLength: 1024 type: string fileName: description: >- Original file name, shown in the attachment card. minLength: 1 type: string fileSizeInBytes: description: File size in bytes; capped at 12 MB. exclusiveMinimum: true maximum: 12000000 type: integer mimeType: description: MIME type of the uploaded asset. minLength: 1 type: string required: - address - mimeType - fileName - fileSizeInBytes type: object required: - contentKey - contentValue type: object - properties: contentKey: enum: - audio type: string contentValue: properties: address: description: >- Public storage URL returned by the signed-upload endpoint. format: uri type: string caption: description: >- Optional caption dispatched alongside the file. maxLength: 1024 type: string duration: description: Audio duration in seconds. minimum: 0 type: number fileName: description: >- Original file name, shown in the attachment card. minLength: 1 type: string fileSizeInBytes: description: File size in bytes; capped at 12 MB. exclusiveMinimum: true maximum: 12000000 type: integer mimeType: description: MIME type of the uploaded asset. minLength: 1 type: string required: - address - mimeType - fileName - fileSizeInBytes - duration type: object required: - contentKey - contentValue type: object maxItems: 10 minItems: 1 type: array shortcutScope: default: user-based description: >- Visibility scope; "tenant-based" requires manager role or above. enum: - tenant-based - user-based type: string required: - shortcutBang - shortcutContents type: object required: true responses: '201': content: application/json: schema: additionalProperties: false properties: shortcut: additionalProperties: false description: The affected shortcut. properties: createdAt: description: When this shortcut was created. format: date-time type: string operatorID: description: The operator who owns this shortcut. type: string organizationID: description: The organization the owning operator belongs to. type: string shortcutBang: description: The shortcut name, searched from the inbox panel. type: string shortcutContents: description: Ordered content blocks. items: oneOf: - additionalProperties: false properties: contentID: description: Stable identifier for this block. type: string contentKey: enum: - text type: string contentValue: description: >- Markdown text block in the Talqui message format maxLength: 5000 minLength: 1 type: string required: - contentKey - contentValue - contentID type: object - additionalProperties: false properties: contentID: description: Stable identifier for this block. type: string contentKey: enum: - file - image - video - document type: string contentValue: additionalProperties: false properties: address: description: >- Public storage URL returned by the signed-upload endpoint. format: uri type: string caption: description: >- Optional caption dispatched alongside the file. maxLength: 1024 type: string fileName: description: >- Original file name, shown in the attachment card. minLength: 1 type: string fileSizeInBytes: description: File size in bytes; capped at 12 MB. exclusiveMinimum: true maximum: 12000000 type: integer mimeType: description: MIME type of the uploaded asset. minLength: 1 type: string required: - address - mimeType - fileName - fileSizeInBytes type: object required: - contentKey - contentValue - contentID type: object - additionalProperties: false properties: contentID: description: Stable identifier for this block. type: string contentKey: enum: - audio type: string contentValue: additionalProperties: false properties: address: description: >- Public storage URL returned by the signed-upload endpoint. format: uri type: string caption: description: >- Optional caption dispatched alongside the file. maxLength: 1024 type: string duration: description: Audio duration in seconds. minimum: 0 type: number fileName: description: >- Original file name, shown in the attachment card. minLength: 1 type: string fileSizeInBytes: description: File size in bytes; capped at 12 MB. exclusiveMinimum: true maximum: 12000000 type: integer mimeType: description: MIME type of the uploaded asset. minLength: 1 type: string required: - address - mimeType - fileName - fileSizeInBytes - duration type: object required: - contentKey - contentValue - contentID type: object type: array shortcutID: description: Unique identifier for this shortcut. type: string shortcutPreview: description: Derived plain-text summary used by list views. type: string shortcutScope: description: Visibility scope of this shortcut. enum: - tenant-based - user-based type: string tenantID: description: The tenant this shortcut belongs to. type: string updatedAt: description: When this shortcut was last modified. format: date-time type: string required: - shortcutID - tenantID - operatorID - shortcutBang - shortcutScope - shortcutContents - shortcutPreview - createdAt - updatedAt type: object required: - shortcut type: object description: Response for status 201. '400': content: application/json: schema: properties: errors: items: oneOf: - $ref: '#/components/schemas/MissingTenantIDError' - $ref: '#/components/schemas/RequestValidationError' maxItems: 1 minItems: 1 type: array required: - errors type: object description: >- MissingTenantIDError (error_code 1001): tenantID absent from the URL. | RequestValidationError (error_code 1002): request body fails schema validation. '401': content: application/json: schema: properties: errors: items: $ref: '#/components/schemas/UnauthorizedError' maxItems: 1 minItems: 1 type: array required: - errors type: object description: 'UnauthorizedError (error_code 1003): missing/invalid operator token.' '403': content: application/json: schema: properties: errors: items: oneOf: - $ref: '#/components/schemas/ForbiddenError' - $ref: '#/components/schemas/ShortcutScopeForbiddenError' maxItems: 1 minItems: 1 type: array required: - errors type: object description: >- ForbiddenError (error_code 1004): operator token rejected upstream, or operator does not belong to the tenant. | ShortcutScopeForbiddenError (error_code 1403): operator role does not allow the requested scope. '404': content: application/json: schema: properties: errors: items: $ref: '#/components/schemas/TenantNotFoundError' maxItems: 1 minItems: 1 type: array required: - errors type: object description: >- TenantNotFoundError (error_code 1062): tenantID does not resolve to a tenant. '409': content: application/json: schema: properties: errors: items: $ref: '#/components/schemas/ShortcutBangUnavailableError' maxItems: 1 minItems: 1 type: array required: - errors type: object description: >- ShortcutBangUnavailableError (error_code 1402): a shortcut with this name already exists. '500': content: application/json: schema: properties: errors: items: $ref: '#/components/schemas/UnknownError' maxItems: 1 minItems: 1 type: array required: - errors type: object description: >- UnknownError (error_code 5999): Unexpected internal error not otherwise documented for this endpoint. security: - operatorAuth: [] components: schemas: MissingTenantIDError: additionalProperties: false properties: error: enum: - MissingTenantIDError type: string error_code: enum: - 1001 type: number message: example: tenantID is required. type: string statusCode: enum: - 400 type: number required: - statusCode - error - error_code - message type: object RequestValidationError: additionalProperties: false properties: error: enum: - RequestValidationError type: string error_code: enum: - 1002 type: number fields: items: additionalProperties: false properties: allowed: type: string field: type: string received: type: string required: - field - received - allowed type: object type: array message: example: Invalid request data. type: string statusCode: enum: - 400 type: number required: - statusCode - error - error_code - message - fields type: object UnauthorizedError: additionalProperties: false properties: error: enum: - UnauthorizedError type: string error_code: enum: - 1003 type: number message: example: You are not authorized to perform this request. type: string statusCode: enum: - 401 type: number required: - statusCode - error - error_code - message type: object ForbiddenError: additionalProperties: false properties: error: enum: - ForbiddenError type: string error_code: enum: - 1004 type: number message: example: You do not have access to this resource. type: string statusCode: enum: - 403 type: number required: - statusCode - error - error_code - message type: object ShortcutScopeForbiddenError: additionalProperties: false properties: error: enum: - ShortcutScopeForbiddenError type: string error_code: enum: - 1403 type: number message: example: Your role does not allow managing shortcuts on this scope. type: string statusCode: enum: - 403 type: number required: - statusCode - error - error_code - message type: object TenantNotFoundError: additionalProperties: false properties: error: enum: - TenantNotFoundError type: string error_code: enum: - 1062 type: number message: example: Tenant not found. type: string statusCode: enum: - 404 type: number required: - statusCode - error - error_code - message type: object ShortcutBangUnavailableError: additionalProperties: false properties: error: enum: - ShortcutBangUnavailableError type: string error_code: enum: - 1402 type: number message: example: A shortcut with this name already exists. type: string statusCode: enum: - 409 type: number required: - statusCode - error - error_code - message type: object UnknownError: additionalProperties: false properties: error: enum: - UnknownError type: string error_code: enum: - 5999 type: number message: example: For some unknown reason your request has not succeeded. type: string statusCode: enum: - 500 type: number required: - statusCode - error - error_code - message type: object securitySchemes: operatorAuth: bearerFormat: JWT description: >- Behalf of an Operator (default). A JWT issued by Talqui Core when an operator signs in, scoped to every tenant that operator belongs to. Send as `Authorization: Bearer `. scheme: bearer type: http ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.